Workspaces & channels

An intelligent experience for every caregiver, patient and team

One connected healthcare ecosystem across web, mobile, tablet and WhatsApp, with intelligent experiences for every caregiver, patient and hospital team.

Doctor

Doctor Workspace

Everything for the consultation in one view, on desktop or tablet.

  • Today’s appointments, patient queue and clinical priorities
  • Patient history, allergies, medications, diagnoses and previous visits
  • Consultation notes, clinical templates and AI-assisted documentation
  • Orders for lab tests, imaging and prescriptions
  • Follow-up planning, referrals and discharge summaries
  • Tablet-friendly consultation mode with voice-to-text documentation
  • AI-generated patient summaries and clinical decision support, with clinician review
Nursing

Nursing Workspace

Bedside charting, medication rounds and handovers at the point of care.

  • Assigned patients, ward/bed lists and shift handovers
  • Vital signs, observations and nursing assessments
  • Medication administration records and reminders
  • Nursing notes, care plans and task checklists
  • Patient monitoring and escalation of abnormal observations
  • Admission, transfer and discharge coordination
  • Mobile bedside charting and tablet-based rounds

AI can help prioritise pending tasks and summarise handovers, but does not independently make clinical decisions or bypass medication-safety checks.

Patient

Patient Portal & App

Patients and authorised family members stay informed and in control.

  • Appointment booking, rescheduling and check-in
  • Personal health records and visit summaries
  • Prescriptions, diagnostic reports and discharge documents
  • Bills, payments, insurance status and claim-related updates
  • Follow-up reminders, care instructions and secure messaging
  • ABHA-linked record access and consent workflows where supported
  • Family/caregiver access with explicit authorisation and appropriate safeguards
Front Desk

Front Desk & Patient Access

Fast, accurate registration and smooth patient flow from the first touchpoint.

  • Registration, appointments and patient identity verification
  • Queue management and token generation
  • New and returning patient workflows
  • Admission, discharge and transfer coordination
  • Eligibility checks, billing and insurance pre-authorisation workflows
  • AI-assisted patient queries and operational task routing
Visitor & Caregiver

Visitor & Caregiver Experience

A welcoming, policy-controlled experience for visitors and family.

  • Visitor registration, check-in and digital passes
  • Visiting-hour and hospital navigation information
  • Patient visit requests, subject to hospital policy
  • Caregiver notifications and authorised patient updates
  • Hospital directory, FAQs and support requests

Visitor services are kept separate from medical records. A visitor never sees patient information merely because they are visiting.

Every team

Dedicated workspaces across the hospital

Pharmacy, diagnostics, finance, management and operations teams each get a workspace that connects to the rest of the hospital, rather than a separate product.

Web, mobile, tablet & WhatsApp

Channel-flexible, not channel-dependent

The same workflows and permissions, wherever the work happens.

Web platform

For complex work and administration

Full clinical records, hospital dashboards, billing, inventory, configuration, reporting and management.

Mobile & tablet apps

For work at the point of care

Doctor consultations, nursing rounds, bedside observations, patient check-in, pharmacy tasks and management approvals.

WhatsApp healthcare assistant

For convenient, conversational interactions

Appointment requests, reminders, directions, preparation instructions, bill notifications, report-ready alerts and support.

AI assistant across the platform

Context-aware assistance with permissions

Search, summarise, draft and complete permitted workflows, respecting each user’s role, patient consent, audit and clinical safety controls.

WhatsApp complements the secure clinical system; it is not the repository for medical records. Sensitive records use verified identity and secure links, and clinical decisions and high-risk actions stay in authenticated, auditable workflows.

See Your Hospital Operations, Unified.

A guided walkthrough of AIpath HealthTech, mapped to your departments and workflows.